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FAQ

  • How Long Do Sessions Last?
    Sessions are typically around 50 minutes. This allows the therapist time to prepare for the next client. Longer sessions are available. Contact us for more information.
  • What Happens in the First Session?
    The first session is about getting to know you, discussing the issues and reasons for you coming in, and finding out what you would like to get out of therapy. It is also a time for us to find out if we are a good fit to work together. Be honest about: If you are looking for a certain type of treatment or therapy style If you disagree with something said in session If you are not satisfied with your therapy progress We will also discuss: Consent/confidentiality Frequency/duration of appointments (weekly/biweekly) Payments (insurance, credit card) Therapy is about you, and figuring out what works best for you.
  • Do You Offer Online Counselling?
    Yes we do! If you prefer, we can arrange for your sessions to be conducted online through our online system, Jane.app. After you book an appointment, you will receive an e-mail with a link to a secure video chat. It is important that you have a strong and private internet connection. If you would like to arrange an online counselling session, please contact us.
  • What If I Need to Cancel My Appointment?
    Life happens and sometimes you need to cancel you appointment. Let us know as soon as you are able. Cancellations made with less than 24 hours notice will be subject to a cancellation fee (session price). If it is an emergency, the fee will be waived.
  • How Do I Make an Appointment?
    Options for Booking: To set up your first appointment, please call directly, send a request through the contact page, or send an email. * Once you have booked an appointment you will have the option to manage your future bookings through the online booking system. Here you can view the therapist's schedule and book an appointment directly. * E-mails and phone calls will be responded to within two business days.
  • Do You Offer Reduced Rates?
    University Students The university student rate is $140 per session. A valid student ID is required for the reduced rate. ​ Financial Difficulties Please contact us if finances are an issue. We want to do our best to make therapy affordable based on your financial circumstances.
  • How Much Does Therapy Cost?
    New Growth Psychology adheres to the rate established by the Psychologists' Association of Alberta. As of January 2023, the rate is set at $220 per individual or couples therapy hour. If you have insurance, it is recommended to contact your provider to determine the amount of coverage available to you. We accept cash, e-transfer, and all major credit cards. New Growth Psychology is an approved provider for the Non-Insured Health Benefits Program (NIHB) We direct bill to the following insurance providers: Alberta Blue Cross Medavie Blue Cross Canada Life NexgenRx The Co-operators
  • Are There Other Costs?
    The Psychologists' Association of Alberta outlines additional services costs outside of the therapy session. These services include: Letters and form completions, reports and telephone consultations. The cost for these services are prorated based on the service provided and the time to complete requests.
  • What Happens to My Information?
    The laws and standards governing the Psychology profession require Psychologists to keep treatment records. The information contained within client files includes all paperwork completed by the client, as well as case notes. Case notes generally include basic information about what has been discussed during each session. By law, client files are required to be maintained for a minimum of ten years, at which time they are destroyed. Files are securely stored and are kept confidential.
  • What About Confidentiality?
    The law protects the privacy of all communications between clients and Psychologists. Information about your file will only be released with your written permission. There are three exceptions: If there is reason to believe that you are at risk of harming yourself or others, we are required to take protective action. If there is suspicion or report of ongoing abuse or neglect to a child or dependent adult, we are required to report the concern. If a court of law subpoenas the content of your file or calls for testimony in court. In the event confidentiality needs to be breached, every effort will be made to discuss it with you prior to taking any action. If action is required, such as in the case of risk of harm to self or others, action may include calling emergency services or notifying supports and/or family.
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